FREQUENTLY ASKED QUESTIONS
I know choosing a photographer is about more than finding someone who can take beautiful photographs. It’s about finding someone you trust with your memories.
These are some of the questions I’m asked most often. If there is anything else you’d like to know, I’m always happy to help.
DO YOU OFFER A GUARANTEE?
Absolutely.
I want you to love your photographs and, even more importantly, love the experience of creating them.
All work produced by C. Thompson Photography is backed by my commitment to 100% client satisfaction. If you are genuinely unhappy with the images from your session for any reason, I will work with you to make it right and offer a reshoot.
Your memories are important to me, and I want you to feel confident knowing that I stand behind the work I create for you.
My goal is simple:
I want you to love your portraits and the story they tell.
WHERE DO YOUR SESSIONS TAKE PLACE?
Almost anywhere.
I believe every session begins as a blank canvas.
Your home. A favorite park. An open field. An urban setting. A place that holds special meaning to your family. Or somewhere completely new.
Together, we’ll choose a location that complements your vision and tells your story.
I’m also constantly scouting locations and discovering new places throughout the Austin area, so if you’re not sure where you’d like to photograph, I’m always happy to offer suggestions.
My goal is to create something that feels uniquely yours—something timeless, artistic, full of character, and authentic to who you are.
HOW LONG DO SESSIONS TAKE?
Every family and every session is different.
A typical portrait session can last anywhere from 15–90+ minutes, depending on the session experience you choose.
C. Thompson Photography currently offers:
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Petite
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Mini
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Traditional
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Ultimate
Your session selection will determine the approximate amount of time we’ll spend together. Regardless of the length, my goal is always to make our time together meaningful and relaxed.
IS MY SESSION PAYMENT DUE AT BOOKING?
Yes.
Your session invoice is due at the time of booking. Once payment is received, your session date is officially confirmed and reserved exclusively for you.
Because I reserve that time specifically for your family, your payment secures your place on my calendar and allows me to begin preparing for your session.
WHAT HAPPENS AFTER MY SESSION?
This is the part I love most—when your memories begin to come together.
Within approximately 7–10 days after your session, you will receive a password-protected online gallery containing your finished images.
Your gallery will allow you to view and download your high-resolution digital photographs so you can enjoy, share, and preserve them for years to come.
Delivery times for weddings and custom services may vary depending on the scope of the project. If you are booking a custom service, your anticipated delivery timeline will be discussed with you in advance.
WHAT IS YOUR CANCELLATION POLICY?
Life happens. As a mom of three, I understand that unexpected things can come up—especially when children and families are involved.
If you need to cancel or reschedule your session, I kindly ask that you provide at least 24 hours' notice whenever possible.
When a cancellation is necessary, we will work together to reschedule your session for the next available date.
Because your session time has been reserved exclusively for you, session payments are non-refundable. However, when circumstances allow, your payment can be transferred to your rescheduled session.
My goal is always to approach these situations with understanding, flexibility, and kindness.
CAN WE CHANGE CLOTHING OR BRING PROPS?
Absolutely!
I love when personal details become part of your photographs.
Clothing changes and meaningful props are welcome and can be discussed during your pre-session consultation. Together, we can determine what will work best for your session, location, and overall vision.
Please keep in mind that some locations have convenient facilities for changing, while others do not. When changing areas aren't available, we'll simply get creative and find a comfortable solution.
If a prop or item is meaningful to you, I encourage you to bring it. Sometimes the smallest personal detail can become one of the most treasured parts of an image.
DO YOU TRAVEL FOR SESSIONS?
Yes!
C. Thompson Photography is happy to travel throughout the greater Austin area, including the 78634 area.
For locations outside my standard service area, an additional travel fee may apply. Travel fees are calculated using the current applicable IRS standard mileage rate and will be discussed with you before your session is confirmed.
If you have a special location in mind, don't hesitate to ask. I’m always happy to explore the possibilities with you.
WHAT HAPPENS IF THE WEATHER DOESN'T COOPERATE?
Because many of my sessions take place outdoors, beautiful natural light is an important part of the C. Thompson Photography experience.
Sometimes, however, Mother Nature has other plans.
If inclement weather—such as rain, fog, high winds, or extremely overcast skies—is expected to significantly affect your session, I will contact you as soon as possible to discuss rescheduling.
Your session will be moved to the next available weather-permitting date, and your session retainer will be transferred to your new session date.
I carefully monitor multiple weather sources when planning sessions and will always do my best to make the decision with the quality of your photographs, your comfort, and your safety in mind.
Sometimes, waiting for the right light is worth it.
Below is one of the many weather-monitoring resources I use when watching conditions and planning sessions.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
For your convenience, C. Thompson Photography accepts:
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Cash
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Check
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Venmo
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Zelle
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PayPal
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Square
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Major credit cards, including Visa, Mastercard, Discover, and American Express
Payment is due at booking unless otherwise discussed and agreed upon in advance.
STILL HAVE QUESTIONS?
I believe the best photography experiences begin with communication and trust.
If you have a question that isn't answered here, please don't hesitate to reach out. I’m always happy to talk through the details, answer your questions, and help you feel completely comfortable before your session.
This is your story.
Your memories.
Your moments.
And it would be my honor to help you preserve them.